Water Service

Water/Sewer Billing: For questions about your water/sewer bill, call the City of Raleigh billing staff at (919) 996-3245.

New Construction: To initiate service to a property which has not previously been connected to the Town's water system, call the Building Inspections Department at (919) 773-4433.

New User: To open a new account using an existing water connection call the City of Raleigh Utilities staff at (919) 996-3245 (7:30 a.m.-4:30 a.m.).

Water Meters: To have a meter installed at a new building or to have a meter checked if it appears to be inaccurate, call the City of Raleigh Utilities staff at (919) 996-3245.

For Water/Sewer Emergencies

Call the City of Raleigh Public Utilities Operations Division at (919) 996-3245 to report a broken main or overflowing sewer. The City of Raleigh is responsible for breaks in water and sewer mains in the street, but the property owner is responsible for breaks on private property.

Sewer Service

To initiate service to a property that has not previously been connected to the Town's sewer system, call the Inspections Department at (919) 773-4433. To open a new account using an existing sewer connection or for questions about your water and sewer bill, call the City of Raleigh billing staff at (919) 996-3245.