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Hurricane Tips for Garner Water and Sewer Customers from City of Raleigh

Post Date:09/11/2018 4:59 PM


* Note: Town of Garner residents receive water/wastewater service from City of Raleigh.


City of Raleigh Public Utilities Department operates two water treatment plants and three wastewater treatment plants. They are equipped with generators capable of maintaining operations during extended power outages. The drinking water distribution system has  a robust back-up system to allow water to flow from many locations, so water outages, even in major storm events are rare and often localized. Toilets will also continue to function normally and do not require electric power to operate.

Even though you may still have water and wastewater service, water conservation during power outages is a good idea. Avoid running dishwashers and clothes washers, limit the amount of water used for showering, and limit the amount of toilet flushing. As a precaution, customers should prepare by storing 1-2 gallons of tap water per person in clean household containers which can be refrigerated if desired.

In the event of a loss of water, please call 919-996-3245 and select option #1 to report the outage. Public Utilities also utilizes a customer notification system that contacts customers in the event of water or wastewater service emergencies via landline telephone, text message or email.

If You Decide to Evacuate--Prepare your Residence Prior to the Storm

To prevent damage to your home plumbing in the event you are evacuating, be sure to locate the water shut-off valve for your residence before the storm. This shut off valve is generally on the side of your house nearest the water meter/backflow prevention device, or may be inside a garage, a closet or crawl space. Test the water shut-off valve to be sure it is operational. If the shut-off valve is not operational, have it repaired or replaced if possible. Turn the water shut-off valve to the off position if you are leaving your residence prior to a storm. This will help minimize damage to the interior of your home should a pipe burst. Follow the manufacturer’s recommendations for turning off your water heater and unplug it; or, switch off the circuit breaker. Turn off the power and shut-off the water valve to your irrigation system. You may want to consider filling a clean bathtub or other large containers with water before the storm arrives. In the event water service is disrupted, that water can be used for drinking, cooking, or flushing the toilet.

Locate your sewer cleanout. The cleanouts are typically made of PVC and/or plastic piping, and are generally located within three to five feet from a structure, and again between the property line and the street. Remove any shrubbery or obstructions in case utility service personnel need to access the cleanout. Verify that the cleanout is capped. If the cap is broken or missing, please replace it.

After a storm please do not place storm debris on meter boxes, sewer clean outs, or within three feet of any fire hydrant.

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