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UTILITY CUSTOMER ALERT: Residents Should Be Aware of Private Solicitations for Water Sampling

Post Date:03/29/2017 4:07 PM

The following is the text of a news release issued by the City of Raleigh on March 29. Town of Garner residents receive water service from City of Raleigh Public Utilities.

There continues to be a number of private companies performing mass mailings and placing water sampling door hangers soliciting residents to purchase water filtration systems.  Some of these door hanger solicitations include “water sampling kits” and indicate “Urgent Community Water Test." Please be aware that these mailings and door hangers are not issued by nor endorsed by the City of Raleigh.

Customers should be aware that accurate water quality sampling requires very specific collection and handling protocol, as well as a laboratory certified by North Carolina to run industry accepted test methods. A list of North Carolina certified laboratories can be found by visiting the Department of Environmental and Natural Resources at

The City of Raleigh Public Utilities Department conducts thousands of water quality analyses throughout the year to ensure the drinking water you receive meets or exceeds all Federal and State drinking water regulations. It should also be noted that Raleigh’s drinking water is considered “soft” with a measured hardness usually under 30.00 milligrams/liter as CaCO3, and therefore should not require a “water softener” system. In comparison, water with a hardness of 120.00 milligrams/liter as CaCO3 or above is considered “hard.” More information on Raleigh’s drinking water can be found by visiting and search Water Quality Reports.

If you are a City of Raleigh water customer and have concerns regarding your water quality such as discoloration or an unusual taste or odor, please call the Public Utilities Operations Division at (919) 996-3245.

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To view the news release in its original format, please CLICK HERE.

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